FAQ
Returns
We want you to love your purchase. If you’re not 100% satisfied, you may be eligible for a full refund. Please refer to the refund policy: https://sableandatlas.com/refund-policy
To request a return, please email us at contact@sableandatlas.com within 7 days of delivery. Include your order number, the reason for the return, and images of the item(s). Once approved and the return item has been received by us, we’ll issue a full refund to your original payment method for the purchase cost on your invoice.
SHIPPING
We ship worldwide to most countries. However the US market is not yet active, this will be opened up shortly. Please also refer to the shipping policy: https://sableandatlas.com/shipping-policy
Delivery times depend on your location, but will be on average about 7-10 business days.
7 Business Days(90% Delivered)
8 Business Days(95% Delivered)
10 Business Days(98% Delivered)
Currently, we only offer standard shipping. Stay tuned as we explore faster options!
CUSTOM DUTIES & Taxes
For most countries, no – there are no surprise charges. Our prices are inclusive of duties and taxes (Delivered Duty Paid – DDP), so what you see at checkout is exactly what you’ll pay.
However, for a few regions where we currently ship using Delivered Duty Unpaid (DDU) - local customs may contact you to pay import duties or taxes before delivery. These charges are set by your country’s customs office and are not included in our checkout price.
We’re working to expand DDP coverage to more countries soon.
General FAQs
Our team is here to help! You can reach us at contact@sableandatlas.com